Delivery & Returns
DELIVERY & RETURNS
At Luminous Living Style, we are committed to providing exceptional service and ensuring your satisfaction with every purchase. Below you will find our comprehensive delivery and returns policies, designed to offer you peace of mind.
+ Delivery Information
We offer worldwide shipping, ensuring that the elegance of Luminous Living Style products can be enjoyed across the globe. Our shipping services are reliable, and we partner with leading courier companies to deliver your order promptly.
Estimated Delivery Times:
United States & Canada: 5-10 business days
United Kingdom: 3-7 business days
Australia: 7-14 business days
EU & EFTA Countries: 5-10 business days
Rest of the World: 10-20 business days
Please note that delivery times may vary based on the shipping destination and during peak periods. All orders are processed within 2 business days, and you will receive a confirmation email with tracking details once your order has been dispatched.
Customs & Duties: International orders may be subject to customs duties and taxes, which are the responsibility of the customer. Please check with your local customs office for more information.
+ Returns & Exchanges
We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward returns and exchanges process.
Returns Policy:
You have 30 days from the date of delivery to return your item(s) for a refund or exchange.
Items must be returned in their original condition, unused, and in the original packaging.
To initiate a return, please contact our Customer Support team at luminouslivingstyle@gmail.com with your order number and reason for return. We will provide you with a return authorization and instructions.
Return Shipping Costs:
United States, Canada, UK, Australia, EU & EFTA Countries: Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service or purchasing shipping insurance.
If the return is due to an error on our part (e.g., incorrect or defective item), we will cover the return shipping costs.
Refunds:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
+ Exchanges
If you need to exchange an item for a different size, color, or product, please follow the return process and place a new order for the replacement item. This ensures you receive the new item as quickly as possible.
+ Damaged or Defective Items
If you receive a damaged or defective item, please contact our Customer Support team within 7 days of delivery. We will arrange for a replacement or provide a full refund, including shipping costs.
+ Order Cancellations
You may cancel your order within 24 hours of placing it. Please contact our Customer Support team as soon as possible to cancel your order. After this period, if the order has been processed, you will need to follow our returns process.
At Luminous Living Style, your satisfaction is our top priority. If you have any questions or concerns, please don't hesitate to reach out to our Customer Support team at luminouslivingstyle@gmail.com.
At Luminous Living Style, we are committed to providing exceptional service and ensuring your satisfaction with every purchase. Below you will find our comprehensive delivery and returns policies, designed to offer you peace of mind.
+ Delivery Information
We offer worldwide shipping, ensuring that the elegance of Luminous Living Style products can be enjoyed across the globe. Our shipping services are reliable, and we partner with leading courier companies to deliver your order promptly.
Estimated Delivery Times:
United States & Canada: 5-10 business days
United Kingdom: 3-7 business days
Australia: 7-14 business days
EU & EFTA Countries: 5-10 business days
Rest of the World: 10-20 business days
Please note that delivery times may vary based on the shipping destination and during peak periods. All orders are processed within 2 business days, and you will receive a confirmation email with tracking details once your order has been dispatched.
Customs & Duties: International orders may be subject to customs duties and taxes, which are the responsibility of the customer. Please check with your local customs office for more information.
+ Returns & Exchanges
We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward returns and exchanges process.
Returns Policy:
You have 30 days from the date of delivery to return your item(s) for a refund or exchange.
Items must be returned in their original condition, unused, and in the original packaging.
To initiate a return, please contact our Customer Support team at luminouslivingstyle@gmail.com with your order number and reason for return. We will provide you with a return authorization and instructions.
Return Shipping Costs:
United States, Canada, UK, Australia, EU & EFTA Countries: Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service or purchasing shipping insurance.
If the return is due to an error on our part (e.g., incorrect or defective item), we will cover the return shipping costs.
Refunds:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
+ Exchanges
If you need to exchange an item for a different size, color, or product, please follow the return process and place a new order for the replacement item. This ensures you receive the new item as quickly as possible.
+ Damaged or Defective Items
If you receive a damaged or defective item, please contact our Customer Support team within 7 days of delivery. We will arrange for a replacement or provide a full refund, including shipping costs.
+ Order Cancellations
You may cancel your order within 24 hours of placing it. Please contact our Customer Support team as soon as possible to cancel your order. After this period, if the order has been processed, you will need to follow our returns process.
At Luminous Living Style, your satisfaction is our top priority. If you have any questions or concerns, please don't hesitate to reach out to our Customer Support team at luminouslivingstyle@gmail.com.